Terms & Conditions
Please read these terms and conditions (“Terms”) carefully and in full as they contain important information about, and conditions upon which, our cash collection and related services are provided to you.
By accessing and using our cash collection kiosks and/or its related services, you acknowledge that you have fully and carefully read these Terms and agree to be bound by them and all applicable terms incorporated by reference. If you do not agree to these Terms, please do not use our kiosk.
Accessing & Using the Kiosks
HEYCOINS cash collection and related services are provided to you by HEYCOINS Limited (“HEYCOINS” / “we” / “us”), which allow you to insert coins into one of our cash collection kiosks (“Kiosks”) and to choose to (i) top-up an electronic wallet of one of our partners; (ii) give charitable donation(s) to one or more of our selected charity partners in Hong Kong; (iii) redeem electronic and/or paper gift voucher(s) from one or more of our merchant partners in Hong Kong; and/or enjoy any other services which we may introduce from time to time (collectively, the “Services”).
You agree to, when accessing and using our Kiosks and Services, abide by these Terms and any applicable terms, conditions, licenses and/or regulations provided by our venue or location partners at whose premises/properties our Kiosks are located. Should you choose to top up an electronic wallet of our partners, give charitable donations to our charity partners, and/or redeem gift vouchers from our merchant partners, you acknowledge that you have read, and agree to be bound by, any applicable terms and conditions provided by these partners. You may contact us or our partners directly for a copy of their applicable terms, conditions, licenses and/or regulations.
Without prejudice to the foregoing, you must:
- follow all instructions provided on our Kiosks, websites, emails and other means of communications when accessing and using our Kiosks and Services;
- only insert coins of local Hong Kong currency into the Kiosks, and not to insert any foreign currency, damaged coins, coins with dirt or debris attached thereto, commemorative coins, non-currency tokens, or any other types of coins, tokens or objects that may otherwise obstruct, damage or adversely affect the operation of the Kiosks;
- ensure you comply with any local laws, rules, regulations and these Terms on accessing and using the Kiosks and Services;
- not use the Kiosks or Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms or in any manner which would cause or result in any damage or loss to us (whether monetary, reputation or otherwise) or cause us to breach or not comply in full with any applicable laws, regulations and rules, or act fraudulently or maliciously (for example by hacking into or inserting malicious codes into the Kiosks or our servers);
- only use the Kiosks or Services for personal purposes and must not use them for commercial purposes, for example, to derive income or misuse any information (including personal information) you obtain through the Services, whether for direct commercial or monetary gain or otherwise;
- not damage, obstruct, interfere with or otherwise adversely affect, directly or indirectly by any means, the operation of the Kiosks, nor to use the Kiosks or Services in a way that could damage, disable, overburden, impair or compromise the Services, our systems or security or interfere with other users; and
- not collect, collate or harvest any information or data from the Kiosks, Services or our systems or attempt to decipher any transmissions to or from the servers running the Kiosks or attempt to use such information or data to create, amend or update your records or for any commercial or non-personal use such as marketing or promotional activities or sharing with someone else.
When using the Kiosks and Services, your mobile phone will need internet access (cellular or WIFI) in order to receive messages (including but not limited to MMS messages) from us or our partners and/or interact with our systems/servers to validate the amount of any cash collected. To protect your personal data and prevent cyber theft, it is recommended that you only access a secured, trusted and encrypted internet connection when accessing and using our Kiosks and Services.
Your use of the Kiosks and Services may incur charges when you use SMS, MMS, data and/or make telephone calls. You must settle those charges with your mobile service provider at your own expenses.
Once you have confirmed the amount of cash collected by our Kiosk, the amount will be non-refundable. Please keep all your transactional records (including but not limited to any SMS, MMS confirmation email or other means of communication) for any future enquiry.
Before you leave please check the return slot for any coins returned. We will not be responsible or liable for any loss or purported loss of coins.
Topping Up your Tap & Go Account
You may choose to top up your Tap & Go payment service account (“Tap & Go”), an electronic wallet platform provided and operated by HKT Payment Limited (“HKT”), with the amount of coins you have inserted into the Kiosks. When using this function, HEYCOINS acts solely as a platform and upon your instruction to send the amount to HKT for the sole purpose of topping up your Tap & Go account with HKT.
You must have registered an existing and up-and-running Tap & Go account in order to use this top-up function. Should you choose to top up your Tap & Go account, you agree to abide by any applicable terms and conditions provided by HKT in addition to your obligations under these Terms. You may access their terms and conditions through this link: https://www.tapngo.com.hk/eng/tnc.html
We do not guarantee the accuracy of any amount contained in your Tap & Go account, nor the security or quality of the services provided by HKT in connection with Tap & Go. Any disputes or complaints arising out of or in connection with your topping-up or use of Tap & Go must direct to HKT. We will not be liable for any matters arising from or in connection with Tap & Go and/or any loss or expense incurred or suffered by you or any other persons due to any improper or unauthorized use of Tap & Go, any failure to follow the security precautions and guidelines issued in relation to Tap & Go. We exclude all direct or indirect loss, damage, cost, expense, liability and penalty arising out of or in connection with your topping-up or use of Tap & Go.
Earning & Using HEYCOINS Reward Points
Earning HEYCOINS Reward Points As a user of our Kiosks and our Services, you will automatically be enrolled as a member of the "HEYCOINS Reward Points" membership programme ("Reward Scheme"), which will allow you to earn HEYCOINS Reward Points that you may use to give charitable donations and/or to redeem gift voucher(s) from our participating merchant partners pursuant to the following additional terms.
Subject to these Terms and any additional terms of any current marketing campaign(s) for the Reward Scheme we may initiate from time to time, you will be entitled to 1 HEYCOINS Rewards Points for every 1 Hong Kong Dollar that you have successfully inserted and collected at a Kiosk, except for any amount you have designated for topping-up of your Tap & Go account.
To ensure that we accurately record your HEYCOINS Reward Points, we may conduct audit of our records from time to time. In the event that an audit reveals discrepancies or possible violation of these Terms, we reserve the right to delay processing your request to top-up your Tap & Go account, give charitable donations and/or redeem gift vouchers, or to adjust or cancel any amount to your HEYCOINS Reward Points entitlement, at our absolute discretion.
Using HEYCOINS Reward Points
You may use HEYCOINS Reward Points to give charitable donations and/or to redeem gift vouchers pursuant to these Terms, but any amount unused for more than 36 months will be automatically deemed expired and forfeited. Please follow all instructions provided to you on our Kiosks, via SMS, MMS, emails and other means of communication in order to use your HEYCOINS Reward Points.
All HEYCOINS Reward Points shall solely be used for charitable donations and/or gift voucher redemption pursuant to these Terms. You acknowledge and agree that you will use our Kiosks, our Services, and any HEYCOINS Reward Points solely for the purpose(s) stated in, and in a manner permitted by, these Terms, and will not, directly or indirectly by any means, receive/redeem cash or attempt to receive/redeem cash from us, our electronic wallet partners, charity partners and/or merchant partners.
Giving Charitable Donations
Should you choose to give away charitable donation with your HEYCOINS Reward Points, your charitable donation will be reviewed and processed by Charitable Choice (a recognized charitable organization in Hong Kong with a mission to turning small donations into bigger impact), who would transfer the sum (after deducting their processing fee) to your designated charity. When using this function, HEYCOINS acts solely as a platform and upon your instruction to send the amount (after deducting our applicable administration fees) to Charitable Choice for the sole purpose of giving charitable donations to your designated charity.
An aggregate of approved charitable donation not less than HK$100 is tax deductible. If you would like to receive a donation receipt, please follow all instructions given to you on our Kiosk, website or emails within the specified period. As your charitable donations will be reviewed and processed by Charitable Choice, please direct all enquiry in relation to your donation to Charitable Choice at email@example.com. HEYCOINS will not be liable or responsible for any costs, expenses, taxes, levies and/or any loss or purported loss or damages arising out of or in connection with your charitable donations through Charitable Choice.
Redeeming Gift Vouchers
You may use HEYCOINS Reward Points to redeem gift vouchers for products or services provided by the participating merchant(s). When using this function, HEYCOINS acts solely as a platform and upon your instruction to send the amount (after deducting our applicable administration fees) to the participating merchant(s) for the sole purpose of redeeming gift voucher(s) of that participating merchant(s).
Please follow all instructions given to you on our Kiosk, website and/or emails for redeeming, self-picking-up or delivery of your vouchers within the specified period. Please note that all gift vouchers displayed on our Kiosks or website are subject to availability and will be redeemed on a first-come-first-serve basis, based on the timestamp on our transaction records.
The participating merchant (and not HEYCOINS) is responsible for:
- the availability, supply, delivery, return and refunds of, and fulfillment of any order placed by you for any product or service, including whether a delivered product conforms to the description of a participating merchant; and
- the quality, safety or legality of the products or services advertised, the accuracy of the description of the products or services or the ability of the participating merchant(s) to sell and deliver the products or services.
Choosing to redeem a gift voucher of any participating merchants does not create a contract between you and HEYCOINS for the supply of any product or services. In all circumstances, any contract that is formed for the supply of products or services is only between you and the relevant participating merchant. We shall not be responsible for, and has no liability to you for any matters or disputes arising out of or in connection with the provision of any product or services to you by any participating merchant(s).
You cannot cancel or change the redemption as it is processed straight away. If you cancel a redemption or are entitled to a refund or have a complaint, you must contact the relevant participating merchant directly.
You undertake to us to comply with any terms and conditions you agree with a participating merchant. You should direct any enquiry or complaint in respect of any product or service of any participating merchant to the respective participating merchant.
We reserve the right to change our list of available gift vouchers from time to time without prior notice.
Protecting Your Information & Privacy
Intellectual Property Rights
Disclaimer & Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) THE KIOSK, SERVICES AND ANY RELATED MATERIALS ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY US; (B) WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SERVICES, INCLUDING THE INFORMATION, CONTENT AND MATERIALS CONTAINED THEREIN; (C) WE DO NOT REPRESENT OR WARRANT THAT CONTENT, MATERIALS OR FUNCTIONS OF THE KIOSKS AND SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE; (D) WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO TEXT OR PHOTOGRAPHY; AND (E) WHILE WE ATTEMPT TO MAKE YOUR ACCESS TO AND USE OF THE KIOSKS AND SERVICES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE KIOSKS, SERVICES OR OUR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HEYCOINS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED TO THE ACCESS TO OR USE OF THE KIOSKS, SERVICES OR ANY RELATED MATERIALS OR OTHERWISE RELATED TO THESE TERMS (INCLUDING BUT NOT LIMITED TO ANY DAMAGES THAT RESULT FROM EVENTS BEYOND OUR REASONABLE CONTROL, SUCH AS INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS OR OMISSIONS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM FORCE MAJEURE, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO OUR RECORDS, PROGRAMMES OR SERVICES), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OUR LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE KIOSK OR SERVICES, INCLUDING INFORMATION, CONTENT, MATERIALS, AND FUNCTIONS CONTAINED THEREIN, EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO US FOR ACCESS TO OR USE OF THE KIOSK OR SERVICES.
THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY, DEATH OR PROPERTY DAMAGE CAUSED BY THE SERVICES OR FOR OUR GROSS NEGLIGENCE, FRAUD OR INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
Third Party Content and Rights
You may terminate the Services at any time you wish by submitting a designated termination form to us. You can contact us at firstname.lastname@example.org to request for the form. You will not be able to use the Services after the Services have been terminated.
We can terminate the Services to you by giving you at least thirty (30) days’ notice in writing. Any benefit or services linked to the Services will stop at the same time.
We may immediately stop providing you the Services, and/or access to the Kiosks, if we reasonably believe you have seriously or persistently breached any of these Terms or we have reasonable grounds for thinking that you have done any of the following things, which you must not do:
- you have put us in a position where we might break a law, regulation, code or other duty that applies to us if we continue to provide you any Services or access to any Kiosks;
- you have given us any false, inaccurate or misleading information at any time;
- you have committed (or attempted to commit) fraud against us or someone else;
- you have used (or allowed someone else to use) your account with us or your HEYCOINS Reward Points illegally or for criminal activity (including receiving proceeds of crime into your Account) or for any other purposes which in our reasonably opinion we consider to be inappropriate;
- you have inappropriately let someone else use your account with us or your HEYCOINS Reward Points; or
- you have behaved in a threatening or abusive manner to our staff or any other users of the Kiosks or Services.
We can also immediately stop providing you any Services, or access to any Kiosks, if we reasonably believe that continuing to do so might expose us to action or censure from any government, regulator or law enforcement agency.
We can stop providing you any Services, or access to any Kiosks, if we find out that you are not eligible for the Services. We will try to tell you in advance if this happens, but if we were breaching any rules or laws by continuing to offer you the Services, we would have to stop providing you the Services immediately.
In addition to any applicable charges and fees under these Terms, we reserve the right to charge you for any Services provided to you and to determine the application amount of fees anytime at our sole discretion. Any such latest fees and/or charges will be displayed on the Kiosk and/or on its user interface. You agree that we may deduct any applicable charges or fees from the amount of coins inserted by you before we handle your instruction(s) to top up your Tap & Go account and/or to earn and use your HEYCOINS Reward Points for charitable donations and/or gift voucher redemption as appropriate. You share bear and pay all taxes imposed under any applicable laws.
Neither you nor HEYCOINS shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances, the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
These Terms constitutes the entire agreement between you and HEYCOINS and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
Waiver & Severance
No failure or delay by HEYCOINS to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
Customer Enquiry & Complaint
All questions, comments and/or customer complaints about these Terms should be directed to email@example.com.
Changes to the Services and/or these Terms
We reserve the right to change or modify the Services and/or these Terms at any time and in our sole discretion. If we do make any such changes, we will, where practicable, provide notice of such changes, such as by sending an email, or posting a notice on the Kiosks. Your continued use of our services will confirm your acceptance of the revised Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your use of our services. If you do not agree to the amended Terms, you must stop using the Services.
Governing law and jurisdiction
These Terms shall be governed by the laws of Hong Kong. The courts of Hong Kong shall have jurisdiction to settle any disputes that may arise out of or in connection with these Terms.
Any Chinese translation of these English terms and conditions provided is for reference only. This English version shall prevail in case of any inconsistency or ambiguity between the English and the Chinese versions.